Privacy Policy
Lucy Pittaway does not collect any personally identifiable information about you (e.g. your name, address, telephone number or email address) through its websites unless you provide it to us voluntarily. We collect this information to process your order and provide you with the best service possible.
The type of information we collect when you place an order or register on our website includes the following:
· Name – so we know what to call you
· Address – for billing and delivery purposes
· Phone number – so we can contact you about your order
· Email Address – so we can email your order confirmations and personalised offers.
This information is stored on our internal systems and website to simply verify you as a customer of Lucy Pittaway Ltd. We will never collect sensitive information without your explicit consent.
In addition, we may collect certain information when you use the Lucy Pittaway website, applications or customer care centre. Some of this data does not identify you personally, but provides us with information about how you use our services and engage with us. This enables us to improve our services and make them more useful to you.
The information we collect includes but is not limited to:
· The date and time you used our services
· The pages you visited on our website and how long you visited us for
· The products you viewed or added to your basket
· Your IP address
· Your location (where you have allowed access to this information)
· The type of internet browser and devices you are using
· Cookie or pixel information (for more information please see our Cookie Policy)
· Any information within correspondence you send to us
· Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory).
Unless required to do so by law, we will not sell, rent or exchange your personal data with any third-party companies or organisations.
Service providers who help us to operate our website and who fulfil your orders and deliver our products to you, include:
· Credit reference agencies
· Couriers
· Payment providers
· IT support
· Marketing communications agencies and consultants
· Market research and market analytics service providers
· Legal and other professional advisors
· Certain regulatory bodies, government, and enforcement agencies (where required)
· Companies such as Google and Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website. See our Cookies Policy for details.
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide services on our behalf. We aim to anonymise data or use aggregated none specific data sets wherever possible.
When you provide us with personal data, we may use that information in the following ways:
· To save and analyse information that allows us to better understand your needs and improve our products and services.
· To contact you about new products or promotions that we think may be of interest to you.
· To help make our future product design and marketing efforts more effective.
The type of information we collect when you place an order or register on our website includes the following:
· Name – so we know what to call you
· Address – for billing and delivery purposes
· Phone number – so we can contact you about your order
· Email Address – so we can email your order confirmations and personalised offers.
This information is stored on our internal systems and website to simply verify you as a customer of Lucy Pittaway Ltd. We will never collect sensitive information without your explicit consent.
In addition, we may collect certain information when you use the Lucy Pittaway website, applications or customer care centre. Some of this data does not identify you personally, but provides us with information about how you use our services and engage with us. This enables us to improve our services and make them more useful to you.
The information we collect includes but is not limited to:
· The date and time you used our services
· The pages you visited on our website and how long you visited us for
· The products you viewed or added to your basket
· Your IP address
· Your location (where you have allowed access to this information)
· The type of internet browser and devices you are using
· Cookie or pixel information (for more information please see our Cookie Policy)
· Any information within correspondence you send to us
· Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory).
Unless required to do so by law, we will not sell, rent or exchange your personal data with any third-party companies or organisations.
Service providers who help us to operate our website and who fulfil your orders and deliver our products to you, include:
· Credit reference agencies
· Couriers
· Payment providers
· IT support
· Marketing communications agencies and consultants
· Market research and market analytics service providers
· Legal and other professional advisors
· Certain regulatory bodies, government, and enforcement agencies (where required)
· Companies such as Google and Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website. See our Cookies Policy for details.
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide services on our behalf. We aim to anonymise data or use aggregated none specific data sets wherever possible.
When you provide us with personal data, we may use that information in the following ways:
· To save and analyse information that allows us to better understand your needs and improve our products and services.
· To contact you about new products or promotions that we think may be of interest to you.
· To help make our future product design and marketing efforts more effective.
All electronic marketing communications sent by Lucy Pittaway will be clearly marked as originating from us and will contain an unsubscribe link, allowing you to opt out of receiving future communications. Should you receive an unsolicited or unwanted email from Lucy Pittaway and do not wish to use the unsubscribe function, please email us at info@lucypittaway.co.uk and we will ensure your details are removed from the Lucy Pittaway email marketing database.
Lucy Pittaway is a division of Lucy Pittaway Ltd. This website is owned by Lucy Pittaway Ltd, a company registered in England. Registered no: 09586807. Registered Office: Unit 7 Station Road, Brompton on Swale, Richmond, North Yorkshire, DL10 7SN.