Terms & Conditions

These terms and conditions do not affect the customer’s statutory rights. Orders placed via this website are subject to the following terms and conditions and may change without notice.

CANCELLATION AND RETURNS POLICY

If you wish to cancel your order:
You can notify us by email to info@lucypittaway.co.uk before we have dispatched the goods to you or where goods have already been dispatched to you, by returning goods to us in accordance with our returns policy below.

You can return goods you have ordered from us within 7 days of receipt for a full refund or exchange. Please state the reason for the return in an email to info@lucypittaway.co.uk. The costs of returning goods to us shall be borne by you unless the product is faulty. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 30 days of receipt by us.

The rights to return the goods to us as referred to will not apply in the following circumstances: -
In the event that the product has been used.
The goods must have all original packaging and be in a saleable condition. Prints must therefore be returned with their cellophane wrapping intact or no refund will be issued.

The returned items are not received by Lucy Pittaway within 7 days of delivery. Exceptions to this are Easter weekend where the returns period is extended to 10 days if spanning the Easter weekend. Christmas gifts ordered between 15th November and 15th December which maybe returned up until January 10th.

Intellectual Property

You are permitted to print and download extracts from this website for your own use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
No part of this website may be reproduced or stored in any other website.

LINKS TO AND FROM OTHER WEBSITES

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

 All claims for damages must be reported to info@lucypittaway.co.uk within 3 days
of the delivery date.

Goods are subject to availability

Unless the order is local to us, delivery will be sent be courier Monday to Friday and will require a signature.

Products shown on this website may vary slightly from the images displayed.

We cannot be held responsible for orders delayed by incorrect address information
supplied during the checkout process.

Please obtain a free Certificate of Posting for all returns (available at Post Office counters). This will help in the unlikely events your parcel is lost in transit and you will be able to claim for your losses. This free certificate does though only insure goods up to a value of £30 so if your return is higher then please consult with your local Post Office to ensure the best secure method.

If you are returning goods to us from outside the UK please use a tracking method as we cannot be held responsible for returned goods which are lost in transit.


Credits will be made in the same method as original payment.

INFORMATION THAT WE COLLECT FROM YOU

When you order products through our website www.lucypittaway.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

USE OF YOUR INFORMATION

Your information will allow us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.

DISCLOSURE OF YOUR INFORMATION

Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at info@lucypittaway.co.uk

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and to make changes if necessary to ensure they are accurate and up to date. There may be a small charge for this service.

DELIVERY

Delivery charges are in accordance with our courier provider and as such we may alter those prices in accordance to theirs. We reserve the right to vary the delivery charges and our system will work out the costing dependent on the size and weight of the product being sent.

CUSTOMS

Additional charges for international orders for example any customs, import or brokerage duties that may occur will be charged to the customer.

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