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Delivery & Returns

General Info

*Please note due to courier operational restrictions we are unable to ship certain items to Australia and New Zealand. Please email us at [email protected] should you wish to place an order and we will try our very best to assist.*

Any print ordered for delivery in mainland UK is shipped without a mount but will be rolled and sent in a tube or small box.

Double mounted prints will be sent flat packed in bubble wrap and placed in a flat box.


Mounted and framed prints will be packaged in bubble wrap with corner protectors and shipped in reinforced cardboard boxes specifically designed to hold framed pictures. Standard carrier rates will apply to shipping costs for the size and weight of the package to mainland UK.

Framed pictures to be sent anywhere other than mainland UK will be sent with acrylic glass instead of standard glazing in order to further guarantee safe arrival of the picture intact.

 

CANCELLATION AND RETURNS POLICY

If you wish to cancel your order:

You can notify us by email to [email protected] before we have dispatched the goods to you or where goods have already been dispatched to you, by returning goods to us in accordance with our returns policy below.

You can return goods you have ordered from us within 7 days of receipt for a full refund or exchange. Please state the reason for the return in an email to [email protected] If you have purchased the item from one of our galleries, please contact them directly for assistance. The costs of returning goods to us shall be borne by you unless the product is faulty. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit minus the original shipping cost as required within 30 days of receipt by us.

The rights to return the goods to us as referred to will not apply in the following circumstances: -

In the event that the product has been used.

The goods must have all original packaging and be in a saleable condition. Prints must therefore be returned with their cellophane wrapping intact or no refund will be issued.

Any damage incurred during return shipping is not the responsibility of Lucy Pittaway Limited.

The returned items are not received by Lucy Pittaway within 7 days of delivery. Exceptions to this are Easter weekend where the returns period is extended to 10 days if spanning the Easter weekend. Christmas gifts ordered between 15th November and 15th December which maybe returned up until January 10th.


Time Scales

For prints only (no mounts included) please allow up to one week for mainland UK delivery although if we have stock of that image it will be delivered within 3-4 days. For Europe please allow 10 -14 days and the rest of the world approximately 4 weeks.

For Mounted Prints please allow up to 10 days for mainland UK delivery although if we have stock of that print it will be delivered within 4-5 days. For Europe please allow 10 -14 days and the rest of the world approximately 4 weeks.

For framed prints please allow up to 14 days for delivery in mainland UK except peak periods where delivery may take up to three weeks and approximately 2-4 weeks for delivery to Europe. For the rest of the world, please allow 4-6 weeks.

Please note international framed print orders will be framed behind perspex instead of glass.

For canvases, please allow 2 weeks for an unframed canvas and up to 4 weeks for a framed canvas, for delivery in mainland UK. Please contact the gallery for delivery times to the rest of the world.

A collect in store option for our Brompton, Keswick and Yarm gallerires is also available at checkout.

If you require any further information on delivery charges, time scales etc Please get in touch via the contact page.

Please note with the uncertainty surrounding the current Coronavirus outbreak, our delivery timescales are subject to disruption. We will endeavour to ensure deliveries continue within our existing time frames. 

 

Delivery Charges 

ProductUKUK Non MainlandJersey, Guernsey and Europe (ex. Norway)Australia, China and JapanUSA, Canada and MexicoRest of the World
Greetings Cards£1.50£1.50£12.00£12.00£12.00£12.00
Homeware, Ceramics and stationery£3.50£3.50£12.00£12.00£12.00£12.00
Print Only£3.95£15.00£20.00£20.00£20.00£20.00
Mounted Print up to 24 inch£5.95£30.00£36.00£66.00£50.00£80.00
Framed Little Prints£10.00£35.00£42.00£78.00£72.00£100.00
Framed Prints & canvas£20.00£40.00£60.00£100.00£90.00£165.00
26 inch Print Only£20.00£30.00£36.00£40.00£40.00£84.00
Mounted Print 26 inch and above£20.00£35.00£42.00£60.00£50.00£114.00
26 inch Framed£30.00£45.00£70.00£120.00£100.00£195.00
36 inch landscape framed £30.00£45.00£70.00£120.00£100.00£195.00

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